Returns & Exchanges

At A L E X A N D R A, we strive for perfection in every silhouette, but we understand if a piece isn't quite right for you. We offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.

• 4.
  Quality Check & Refund

  Once our atelier receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.